All work
Enterprise SoftwarePinnacle · 2025
Field operations platform for a national retailer
A custom operations platform that replaces clipboards and spreadsheets for 1,200 field service technicians.
EnterpriseWorkflowMobile
1,200
Technicians enabled
-40%
Report turnaround
+18%
First-visit fix rate
The challenge
Pinnacle’s technicians relied on fragmented paperwork, offline spreadsheets, and shared logins. Managers had no real-time visibility into job status or parts inventory.
Our approach
- Shadowed technicians in the field to map the real workflow end to end.
- Built a progressive web app with offline sync and role-based permissions.
- Integrated scheduling, inventory, and reporting into one coherent system.
The outcome
Technicians now close jobs on-site, managers see live status, and back-office reporting time dropped by more than half.
“We finally have one source of truth for field work. Our crews love it and our ops team sleeps better.”
Next case study
Rebuilding a B2B commerce platform for scale
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